Electricians are in demand throughout the year. Running an electrical business, however, is no easy feat. Customers want to work with local businesses that offer prompt services, and while electricians have to be on the field for most jobs, the office must go on. All calls must be answered, and existing and potential customers must be attended without delay. If your front desk attendants are exhausted with incoming calls, it is wise to switch to an AI receptionist. The right answering service for electricians can change the game, and in this guide, we will discuss how you can propel customer service with AI.
Reviewing the role and scope of AI receptionists
An AI receptionist is an answering service fueled by advanced natural language processing and machine learning. AI voice agents are being used for large and small businesses alike. Electrical businesses, in particular, may benefit from an AI receptionist, considering calls often come during odd hours. Many answering services do more than just respond to callers. These can take appointments, seek customer reviews, and ensure no call ever goes to the voicemail. Even if your front desk is not in the office, AI can continue to offer assistance.
Missed calls mean lost opportunities
In a hyper-competitive landscape, your electrical business has to stand out. While what you offer and the quality of service does matter, customers are more likely to work with a business that offers assistance immediately. Each time a call goes to the voicemail or no one answers, the caller is likely to look for alternatives. Consider how much business you are likely to lose just because the front desk wasn’t active. An AI receptionist can resolve most of these concerns.
Features to look for
If you are considering an AI receptionist, you must look into the features and watch what the answering service can do. The first thing to do is check how you can control the virtual voice agent and its responses. The ability to update call scripts and the knowledge base is critical. You should also check whether you can seek customer reviews when the job is complete. Many companies also offer add-ons, such as marketing campaign automation. Another point is integration and whether the answering service can be paired with other tools and software. If you can track payments before, during, and after you take electrical jobs, that’s an added advantage. You may also want to see if the service includes an interactive chat platform and if there is a mobile app.
Transform front desk operations
Thanks to AI receptionists, small businesses in contracting, electrical, and HVAC can finally streamline how they react to customers. Does that mean your human receptionists aren’t required anymore? The answer is not simple. AI models can be trained, but your human experts can always fill the gap if AI doesn’t respond to queries or cannot handle a complex issue. Many customers may also like having a direct conversation with a real person. With AI, your team’s burden of attending calls is lower, and they are likely to perform better.
Final word
There is no denying that AI receptionists are here to stay. If your electrical business doesn’t leverage tech to enhance and improve customer experiences, you will never have a competitive edge. If you are confused about whether a particular answering service is right for you, we will recommend you get a demo. Check how the pricing model works and whether you are required to commit for the long run. You should be able to test an answering service and determine whether it is right for your business goals.
